Toronto
From € 3059
Buy Toronto
Nybrann support
Delivery
After you have ordered, we take care of the rest. Delivery within two working days. If you order before 21:00, we deliver the next day. Sit back and relax, we are on our way.
Secure payment
We offer a wide range of payment methods. You decide how you pay, we make sure it’s safe.
Quality marks
We are very strict on ourselves. As a result, we have quality marks to show for our work.
Product & quality
We lead the way by supplying electric fireplaces and Cinewalls. Everything made from the best materials. Safe, low maintenance, luxurious, and practical.
Returns & exchange
If you are not 100% happy with your order, we do everything to fix it. That means free returns within 30 days. We are happy to help you find the right fit. If you change your mind, you get your money back within five working days.
Warranty
We deliver quality. That’s why we offer 5 years warranty.
Questions?
Delivery
How do we deliver your fireplace?
Have you moved or did you order something to be sent to an incorrect address? Please let us know as soon as possible. When you move, you can easily change your address in your customer account. Have you already placed an order? Please let our customer service know, so we can adjust the address of the shipment.
Can I change my delivery address?
Have you moved or did you order something to be sent to an incorrect address? Please let us know as soon as possible. When you move, you can easily change your address in your customer account. Have you already placed an order? Please let our customer service know, so we can adjust the address of the shipment.
My order was delivered incomplete
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My product was delivered defective
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Why doesn’t Nybrann have a showroom?
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When will my order be delivered?
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Secure payment
How do we deliver your fireplace?
Have you moved or did you order something to be sent to an incorrect address? Please let us know as soon as possible. When you move, you can easily change your address in your customer account. Have you already placed an order? Please let our customer service know, so we can adjust the address of the shipment.
Can I change my delivery address?
Have you moved or did you order something to be sent to an incorrect address? Please let us know as soon as possible. When you move, you can easily change your address in your customer account. Have you already placed an order? Please let our customer service know, so we can adjust the address of the shipment.
My order was delivered incomplete
Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.
My product was delivered defective
Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.
Why doesn’t Nybrann have a showroom?
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When will my order be delivered?
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Product & quality
Are the fireplaces child- and pet-friendly?
Have you moved or did you order something to be sent to an incorrect address? Please let us know as soon as possible. When you move, you can easily change your address in your customer account. Have you already placed an order? Please let our customer service know, so we can adjust the address of the shipment.
What is thermal overheating protection?
Have you moved or did you order something to be sent to an incorrect address? Please let us know as soon as possible. When you move, you can easily change your address in your customer account. Have you already placed an order? Please let our customer service know, so we can adjust the address of the shipment.
What are the handles on the side of the fireplace for?
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Are there any hazardous substances used in the atmosphere fireplaces?
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Do your products contain nickel?
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What is extra-clear glass?
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What is tempered glass?
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What is acrylic?
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Returns and exchange
How do I return my products?
Have you moved or did you order something to be sent to an incorrect address? Please let us know as soon as possible. When you move, you can easily change your address in your customer account. Have you already placed an order? Please let our customer service know, so we can adjust the address of the shipment.
Do I have to pay for the return shipment?
Have you moved or did you order something to be sent to an incorrect address? Please let us know as soon as possible. When you move, you can easily change your address in your customer account. Have you already placed an order? Please let our customer service know, so we can adjust the address of the shipment.
Can I still cancel my return?
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I was not at home when you wanted to pick up my return. What’s next?
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How soon will I be refunded?
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Do I have to pay for exchanging?
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Warranty
What is a good product?
Have you moved or did you order something to be sent to an incorrect address? Please let us know as soon as possible. When you move, you can easily change your address in your customer account. Have you already placed an order? Please let our customer service know, so we can adjust the address of the shipment.
When is a product not good?
Have you moved or did you order something to be sent to an incorrect address? Please let us know as soon as possible. When you move, you can easily change your address in your customer account. Have you already placed an order? Please let our customer service know, so we can adjust the address of the shipment.
What are my rights during the warranty period?
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What is the economic lifetime of the product?
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How do I receive the proof of guarantee?
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How can I complain or mention a defect within the warranty period?
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I want to
get in touch
We are happy to help. Use any of the following means to reach us.